Blockbuster Online Movie Rentals – User Experience/Review


Blockbuster ran a one-month total access promotion that allowed consumers to rent out three DVDs at a time for an entire month (actually four weeks) in 2008. The standard promotion offered by most online movie rental places at the time was for just two weeks although Netflix was the first one to offer a longer promotion.

We signed up with Blockbuster a month ago and here is a summary of our experience:
  • Sign-up was a breeze and the entire process took less that 15 minutes. One can add movies to their queue without having to sign up which is handy as it allows pre-viewing their collection. Selection is light on the foreign language front, but overall the selection is remarkable although a little shy of Netflix’s 90000 and odd collection.
  • Blockbuster offered a unique in-store exchange feature which allowed exchange of their online DVD at their local Blockbuster store for another movie as well as the ability to return the movie at your local store. Both these options are time savers as it cuts down on the 2-4 day turnaround when mailing in. We did not use this feature and hence cannot comment on its practicality.
  • Shipments were from their San Jose facility and made it to our home within a day for the most part – on a couple of occasions it took two days. Shipments back consistently made it in a day.
  • We experienced a few glitches with the service but none can be deemed deal breakers by any stretch of imagination:
  • They shipped the wrong DVD once – reported it immediately through their web link for reporting problems, and it was immediately taken out of our mailed queue,
  • One of the DVDs we received was damaged – sent it back immediately, reported the problem and got a replacement DVD the very next day, and
  • We ordered the Pearl Harbor DVD which is a 2-disc version and they shipped it separately. On receiving them back, they were counted as two DVDs with the result that they shipped a total of four DVDs at one time although the program allows only three DVDs out at one time. The glitch was automatically corrected the next time around.
  • Canceling the service before the end of the trial period was also a breeze – just had to ensure there was enough time to ship back the last DVD’s for them to receive it before the 4-week trial period ran out.
Overall, the service was excellent and reactivated the account several times as free-time allowed.

Last Updated: 05/2010.

No comments :

Labels

401k ( 15 ) ACT ( 1 ) AP ( 4 ) ARIUS ( 1 ) Abad Turtle Beach ( 1 ) Abrams Capital Management ( 5 ) Acoustic Electric Guitars ( 1 ) Acoustic Guitars ( 1 ) Activist ( 4 ) Address Change ( 2 ) Advanced Placement ( 4 ) Akre Capital Management ( 18 ) Alex Roepers ( 5 ) Appaloosa ( 15 ) Arlington Value Capital ( 3 ) Atlantic Investment Management ( 5 ) Ayemenem ( 1 ) BDCs ( 3 ) BP Capital Management ( 2 ) Bangalore ( 3 ) Bangkok ( 2 ) Bannerghatta National Park ( 1 ) Battery Park ( 1 ) Baupost ( 2 ) Baupost Group ( 17 ) Benjamin Graham ( 2 ) Benjamin Graham Model ( 2 ) Berijam Lake ( 2 ) Berkshire Hathaway ( 35 ) Bill & Melinda Gates Foundation ( 44 ) Bill Ackman ( 19 ) Bill Gates ( 43 ) Blue Ridge Capital ( 16 ) Blum Capital Partners ( 12 ) Boone Pickens ( 2 ) Brave Warrior ( 3 ) Brave Warrior Advisors ( 19 ) Bruce Berkowitz ( 19 ) Bruce Fund ( 38 ) CANROYs ( 7 ) CBRE ( 2 ) CEF ( 2 ) CLEP ( 1 ) Camcorders ( 3 ) Cantillon ( 12 ) Carl Ichan ( 8 ) Casio ( 2 ) Charles Akre ( 15 ) Charlie Munger ( 41 ) Chase Coleman ( 16 ) Chou Associates ( 29 ) Christmas gifts ( 7 ) Christopher H. Browne ( 7 ) Chuck Akre ( 13 ) Cisco ( 2 ) Class Action Settlements ( 2 ) Coatue Management ( 28 ) Cochin ( 2 ) Consumer Product Reviews ( 29 ) Covered Calls ( 2 ) DAT ( 1 ) DCF ( 2 ) Daily Journal ( 38 ) Dalal Street ( 8 ) Dan Loeb ( 10 ) David Abrams ( 5 ) David Einhorn ( 22 ) David Swensen ( 17 ) David Tepper ( 15 ) David Winters ( 15 ) Digital Piano ( 3 ) Dinakar Singh ( 20 ) Donald Yacktman ( 10 ) Duquesne ( 34 ) ESL Investments ( 14 ) ESPP ( 6 ) ETF ( 2 ) ETN ( 2 ) EXPLORE ( 1 ) Education ( 37 ) Edward Lampert ( 21 ) Egerton Capital ( 42 ) Egypt ( 3 ) Elementary Education ( 10 ) Elementary School Textbooks ( 5 ) Eric Mindich ( 13 ) Eton Park ( 13 ) Everyday Musings ( 58 ) Exam Prep ( 7 ) Exiting the rat race - how to? ( 19 ) FD Laddering ( 1 ) FVE ( 2 ) Fair Value Estimates ( 4 ) Fairfax Financial ( 4 ) Fairfax Financial Holdings ( 14 ) Fairholme ( 19 ) Fairpointe ( 28 ) Family Office ( 18 ) Financial Independence ( 93 ) Fisher Asset Management ( 10 ) Flash Camcorders ( 3 ) Flip ( 3 ) Francis Chou ( 29 ) Frugal Living ( 34 ) Fund Holdings ( 961 ) GMAT ( 1 ) GRE ( 1 ) Genting ( 2 ) Glenn Greenberg ( 23 ) Glenview Capital ( 17 ) Google ( 2 ) Gotham Asset Management ( 7 ) Greenlight Capital ( 22 ) Guitars ( 3 ) HELOC ( 1 ) HOA ( 3 ) Half Marathon ( 2 ) Hawaii ( 2 ) Hedge Funds ( 1211 ) High School Education ( 7 ) High School Textbooks ( 6 ) Holidays ( 3 ) Holyland ( 11 ) Home Improvement ( 2 ) Homes ( 18 ) Homeschool ( 18 ) Houses ( 2 ) Housing ( 3 ) Hykon ( 2 ) Ian Cumming ( 15 ) Icahn Enterprises ( 6 ) Infinuvo ( 6 ) Insurance ( 3 ) Investment Portfolio ( 96 ) Investment Research ( 10 ) Investments ( 7 ) Irving Kahn ( 16 ) Jason Maynard ( 10 ) Jefferies ( 2 ) Jeffrey Bruce ( 39 ) Jeffrey Ubben ( 25 ) Jerusalem ( 2 ) Jim Chanos ( 20 ) Joel Greenblatt ( 7 ) John Armitage ( 43 ) John Griffin ( 16 ) John Paulson ( 17 ) Joho Capital ( 22 ) Jordan ( 3 ) Joseph Steinberg ( 9 ) Julian Robertson ( 4 ) KWA ( 2 ) Kahn Brothers ( 17 ) Kakkanad ( 4 ) Kanyakumari ( 2 ) Kawai ( 2 ) Ken Fisher ( 10 ) Kids ( 49 ) Kids Yamaha ( 3 ) Kindle ( 2 ) Kodaikanal ( 2 ) Korg ( 2 ) Kraft ( 2 ) Kuala Lumpur ( 2 ) Kynikos ( 20 ) LSAT ( 1 ) Larry Robbins ( 17 ) Las Vegas ( 2 ) Leon Cooperman ( 30 ) Leucadia ( 2 ) Leucadia National ( 13 ) Lone Pine Capital ( 9 ) Lou Simpson ( 15 ) MCAT ( 1 ) MFP Investors ( 37 ) MODUS ( 1 ) MSD Capital ( 22 ) Mahabalipuram ( 2 ) Malaysia ( 3 ) Marathon ( 2 ) Mark McGoldrick ( 10 ) Markel ( 24 ) Mason Hawkins ( 4 ) Melinda Gates ( 34 ) Michael Dell ( 22 ) Michael Price ( 40 ) Middle School Education ( 4 ) Middle School Textbooks ( 3 ) Mini Notebook ( 3 ) Mohnish Pabrai ( 22 ) Mount Kellett ( 10 ) Music ( 6 ) Mutual Funds ( 8 ) Nelson Peltz ( 16 ) Netbook ( 4 ) Notebook ( 3 ) O-Duster ( 1 ) Oahu ( 2 ) Ole Andreas Halvorsen ( 10 ) Omega Advisors ( 29 ) Options ( 4 ) PEG ( 2 ) PLAN Test ( 1 ) PSAT ( 1 ) Pabrai Fund ( 17 ) Paulson & Company ( 7 ) Paulson and Company ( 9 ) Pershing Square ( 19 ) Phil Fisher ( 5 ) Philippe Laffont ( 28 ) Piano ( 9 ) Prem Watsa ( 17 ) Property Taxes ( 2 ) R2I ( 24 ) R2I Finances ( 3 ) R2I Housing ( 5 ) RBS Partners ( 19 ) REIT ( 3 ) Raising Kids ( 41 ) Rat Race ( 15 ) Reducing Expenses ( 2 ) Retirement Portfolio ( 9 ) Reviews ( 81 ) Richard C. Blum ( 12 ) Robert Bruce ( 39 ) Robert Karr ( 22 ) Robotic Vacuum ( 4 ) Roland ( 2 ) Roomba ( 10 ) SQ Advisors ( 15 ) Sears ( 12 ) Services - Reviews ( 33 ) Seth Klarman ( 19 ) Shipping ( 5 ) Shopping ( 3 ) Ski ( 5 ) Sled ( 4 ) Solar Stocks ( 13 ) Soros Fund Management ( 14 ) Southeastern Asset Management ( 4 ) Southwest ( 2 ) Stanley Druckenmiller ( 33 ) Statue of Liberty ( 2 ) Stephen Mandel ( 9 ) Stock Analysis ( 84 ) Stock Investments ( 4 ) Stock Portfolio Updates ( 6 ) TOEFL ( 1 ) TPG-Axon ( 20 ) TaxAct ( 3 ) TaxCut ( 1 ) Teacher's Editions ( 5 ) Technology ( 5 ) Test Prep ( 11 ) Thailand ( 3 ) Thekkady ( 2 ) Third Point ( 10 ) Thomas Gayner ( 43 ) Thyra Zerhusen ( 29 ) Tiger Cub ( 34 ) Tiger Global ( 17 ) Tiger Management ( 13 ) Time Square ( 2 ) Travel ( 278 ) Travel Reviews ( 82 ) Trian Fund Holdings ( 10 ) TurboTax ( 3 ) Tweedy Browne ( 10 ) Vacations ( 28 ) ValueAct ( 10 ) ValueAct Holdings ( 8 ) Vancouver ( 2 ) Video ( 3 ) Viking Global ( 10 ) Wallace Weitz ( 17 ) Warren Buffett ( 32 ) Wayanad ( 4 ) Weitz Investment Management ( 16 ) William Von Mueffling ( 12 ) Wintergreen Advisors ( 15 ) YDP ( 1 ) YPG ( 1 ) Yacktman Asset Management ( 10 ) Yale Endowment ( 17 ) Yale University ( 7 ) Yamaha ( 7 ) air asia ( 2 ) airlines ( 2 ) apartments ( 2 ) barbuda ( 2 ) bay area ( 2 ) best sites ( 9 ) books ( 4 ) british honduras ( 2 ) canada ( 4 ) cancun ( 3 ) carl icahn ( 9 ) casino ( 3 ) coin collecting ( 266 ) collectibles ( 266 ) cook islands ( 2 ) coonoor ( 2 ) credai ( 4 ) dry bulk shipping ( 2 ) eReaders ( 2 ) flat ( 4 ) flats ( 2 ) free ( 17 ) frugal ( 3 ) futures ( 2 ) gambling ( 3 ) garmin ( 2 ) george soros ( 27 ) giveaway ( 15 ) gps ( 5 ) hobby ( 17 ) holiday shopping ( 7 ) home ownership ( 5 ) iRobot ( 5 ) india real estate ( 5 ) invesco ( 17 ) investing strategies ( 3 ) israel ( 5 ) kerala real estate ( 5 ) kochi ( 8 ) laptop ( 5 ) long ( 6 ) long call ( 2 ) long puts ( 3 ) memorabilia ( 266 ) mortgage ( 2 ) mysore ( 2 ) numismatics ( 266 ) offers ( 2 ) online tax ( 4 ) ooty ( 2 ) passive income ( 7 ) pattaya ( 2 ) philately ( 283 ) portfolio ( 4 ) product reviews ( 13 ) reading ( 5 ) real estate ( 6 ) schooling ( 2 ) seeking alpha ( 2 ) short ( 5 ) short calls ( 2 ) short put ( 2 ) short puts ( 2 ) short selling ( 13 ) spin-offs ( 2 ) stamp collecting ( 283 ) stocks ( 3 ) summer ( 2 ) tax ( 7 ) theme park ( 2 ) trip report ( 21 ) value investing ( 25 ) wilbur ross ( 17 )